General User FAQs

Most commonly asked questions about the CinchBuild platform.

Can I import existing building design data?
Yes. Building data export files can be imported and used by CinchBuild.
Thu, 29 Oct, 2020 at 11:58 PM
What type of computing power is behind the CinchBuild platform?
CinchBuild is delivered to you through the power of the Microsoft Azure Cloud. Your firm can have confidence knowing that your work environment is backed an...
Thu, 29 Oct, 2020 at 11:58 PM
Can I download my data locally once it's on the CinchBuild platform?
Yes. Your data, controlled by you, can be downloaded locally.
Thu, 29 Oct, 2020 at 11:59 PM
What browsers are supported?
All major browsers are supported by CinchBuild, including Google Chrome, Microsoft Edge, Mozilla Firefox, and others. If your preferred browser is having tr...
Thu, 29 Oct, 2020 at 11:59 PM
What user configuration options are available to me to manage my CinchBuild account?
You can use CinchBuild either as an individual, or as a team. When you first create a CinchBuild account, you will have “admin” access to add other users (t...
Fri, 30 Oct, 2020 at 12:00 AM
How many simulations can be run at a time using the CinchBuild platform?
Subscriptions to CinchBuild come with a certain number of CPU hours, based on the level of the subscription. Multiple simulations can be run at once up to t...
Fri, 30 Oct, 2020 at 12:01 AM
How can I limit the number of simulations run by my team on the CinchBuild platform?
Your subscription level determines how many CPU hours your team has available to it during the month. Your team will not be able to use more than its monthl...
Fri, 30 Oct, 2020 at 12:03 AM
How can I check our organizations’ resource utilization on the CinchBuild platform?
Resource utilization statistics will be available to users with “admin” access.
Fri, 30 Oct, 2020 at 12:05 AM
What happens to our data when we leave the Cinch Build service?
You will have the ability to download all of your data to local machines. Once you’ve cancelled your CinchBuild account your data will remain in the system ...
Fri, 30 Oct, 2020 at 12:22 AM
How do I prevent people from running simulations that they are not authorized for?
An admin account in your CinchBuild environment will be able to assign user roles that dictate permissions. Users with “editor” access will be able to edit ...
Fri, 30 Oct, 2020 at 12:23 AM